Frequently Asked Questions (FAQ).

  1. How can I contact you? Where are you located?

  2. What are your business hours?

  3. How can I get a quote on having my property insulated?

  4. What areas do you cover and service?

  5. How many ventilators will I need on my roof?

  6. What batts are best for me?

  7. I have been given a pot belly/wood oven and I want to fit it with a flue. How much will this cost?

  8. Do you sell to the public?

  9. "Do you have that silver foil stuff with the fluffy yellow wool on the other side?"

  10. My neighbours are noisy what can I do?

  11. Do you repair fire/heater doors?

  12. How can I pay my bill?

  13. Do you measure properties for quoting purpose on 'Google Earth' or similar software?

  14. My property has a mould problem what can I do?

  15. What is the difference between CSR Bradfords Glasswool batts and competitors 'pink' batts?

  16. Can you organise a freight company for me?

  17. What are your delivery rates?

  18. Do you supply pump-in insulation?

  19. Do you offer a ceiling clean or insulation removal service?

  20. What happens if one of your installers damages my property or is injured while working at my property?

  21. Do you supply and install under floor insulation?

  22. Do you supply enameled finish flue pipes and heating products?

 

1. How can I contact you? Where are you located?

We are located at 119 Broadmeadow Road, Broadmeadow. Our phone number is (02) 49-614-215, our fax number is (02) 49-622-132 and our email is sales@insind.com.au .Our postal address is P.O Box 280 Broadmeadow 2291.

 

2. What are your business hours?

We are open Monday to Friday 07:00AM to 16:30PM, and 08:00AM to 12:00 Midday on Saturdays. We are closed on public holidays. 

 

3. How can I get a quote on having my property insulated?

Click here.

 

4. What areas do you cover and service?

Follow the link here for the complete list.

 

5. How many ventilators will I need on my roof?

Broadly speaking a standard ventilator (250mm or 300mm neck) will quite comfortably service up to 90m2 of roof space. The average suburban property will be more than happy with 2 ventilators.For a quote click here.

 

6. What batts are best for me?

Depending on your geographical location there may be some differences in which product is best suited to your needs but as a general rule the areas we service require an R3.5 rated insulation material. Most regional and shire council BASIX requirements stipulate than an R3.0 rated material is to be used in the ceiling and R1.5 rated material for the external walls in new dwellings.

 

7. I have been given a pot belly/wood oven and I want to fit it with a flue pipe. How much will this cost?

As a general rule you should start by budgeting with the expectation of spending around $650.00 (inc GST). In most cases the cost is less, but in cases where the complete (or majority) kit is required you can expect to pay around the $650.00 mark.

With regards to advice, our company only offers the sale of fire, heater and oven related goods. We do not advise or certify  the installation of flue pipes or any other related hardware, quite simply we are not qualified to do so. Our company does not and will not at any time make representations or remarks regarding such practices. For advice on installation please refer to the Australian Standards manual or a qualified tradespersons only. 

 

8. Do you sell to the public?

Most definitely. Come on in. Public and trade enquiries are always welcome.

 

9. "Do you have that silver foil stuff with the fluffy yellow wool on the other side?"

Yes. The product is commonly referred to as Anticon 55 building blanket and can be found here.

 

10. My neighbours are noisy what can I do?

We have a number of noise reduction materials available for purchase. It is also worth noting that noise pollution problems are generally more expensive and labour intensive problems to solve than any other. Please be aware that in an existing structure without removing the wall lining it is almost impossible to correct a sound problem.

 

11. Do you repair fire/heater doors?

Yes. Yes we do. Click here to find out more.

 

12. How can I pay my bill?

We have a number of options available for payment of accounts. We offer credit card over the counter and phone, we accept cheque (only with account customers), cash, EFTPOS and direct deposit. Our banking details for direct deposit are as follows.

  • Account name: Insulation Industries.
  • Bank: National Australia Bank (NAB) Hamilton branch.
  • Account number 509790439.
  • BSB: 082-514.

For all other questions contact our accounts department here.

 

13. Do you measure properties for quoting purposes on 'Google Earth', 'Nearmap', 'Apple Maps' or other similar software?

No. we do all our measurements in person.To book a quote for your property click here. 

 

14. My property has a mould problem what can I do?

Most mould problems in properties can be traced back to water pooling in the sub floor or basement. Edmonds Ecofan is the best response to a problem such as this. Installing a roof ventilation system complete with under eave vents to facilitate fresh air intake also helps.

 

15. What is the difference between CSR Bradfords Glasswool batts and competitors 'pink' batts?

In terms of composition and materials used in manufacturing Bradford glasswool batts and competing brand 'pink' batts there is very little difference. Most glasswool products when manufactured appear a browny yellow colour. The manufacturers of pink batts inject a pink dye into the mix during manufacturing in order to make the product stand out in the market place. The pink finish is purely an aesthetic difference for marketing.

 

16. Can you organise a freight company for me?

Yes we can. We will pack the goods and have them ready for dispatch once payment has cleared ( for non account customers). Interstate and international freight charges are priced on application and will be quoted before payment is processed. We utilise private courier companies and the Australia post network when sending goods interstate or internationally. In the near future we hope to be able to offer a comprehensive pricing guide for this service. Please note that in most cases goods can be delivered to business properties or regional distribution centres. Smaller packages can be delivered to residential properties within limited regions. Click here to find out if you fall into this category.

 

17. What are your delivery rates?

Deliveries are priced on application. Contact us for more information regarding your circumstances.

 

18. Do you supply pump-in insulation?

No we do not. However, feel free to contact us and we will  be more than happy to recommend a suitable service provider.

 

19. Do you offer a ceiling clean or insulation removal service?

Yes, we offer a removal, disposal and cleaning service.These services are priced on application.For further enquiries click here.

 

20. What happens if one of your installers damages my property or is injured while working at my property?

Our fully trained and experienced staff and sub-contracting staff are completely insured for public liability, property damage and workers compensation.As a further guarantee of our workmanship we are part of the CSR Bradford Comfort Choice list of preferred installers.

 

21. Do you supply and install under floor insulation?

Yes we do. Please be aware that when quoting to supply and install under floor insulation the price is dictated by the feasability and the difficulty of the job. These jobs are quoted on a case by case basis as no two properties are the same. The job is generally more labour intensive than most other installations and as such is priced accordingly.

22. Do you supply enameled finish flue pipes and heating products?

No we do not. 

 

 

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